FAQ
We aim dispatch all orders within 1-3 business days. Please allow 5-7 business days for shipping time. If there are any issues or delays with your order we will promptly notify you by phone or email.
Your delivery cost will vary depending on the size and weight of the product, as well as your location. Generally small orders will incur a delivery charge of $8.95, and larger orders range from $18.95, depending on the weight and size. If any item does not fall in any of these categories we will get you a shipping quote. Please email us at sales@trekhardware.com.au, call us at (03) 8401 3776, or come into store and have a chat!
If you are experiencing problems placing your order, please email us at sales@trekhardware.com.au, call us at (03) 8401 3776, or come into store and have a chat!
The product that has been selected may be too heavy or too large to ship with one of our standard shipping options. Please email us at sales@trekhardware.com.au, call us at (03) 8401 3776, or come into store and have a chat!
All small orders are shipped through Australia Post. All larger orders will be shipped through larger freight companies like Star Track.
Smaller orders that fall under the 'standard shipping' category (less than 5kg) can be sent to PO Box addresses, but all other orders will need a residential address.
Please note: It is preferred you have a residential street address to minimize delay in getting your order